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Data Retention Policy
How long we keep your data — DPDP Act 2023 compliant
| Data Type | Retention Period | Legal Basis |
|---|---|---|
| Account Data (email, profile) | Until account deletion + 30 days | Consent (DPDP Act) |
| Chat Messages | NOT stored at all | Data Minimization |
| Video Streams | NOT stored (peer-to-peer) | Data Minimization |
| Session Metadata | 90 days | IT Rules 2021 (Safety) |
| IP Address Hash | 90 days (one-way hash) | IT Rules 2021 |
| Reports | 180 days or until resolution | Legal Obligation |
| Consent Records | Duration of relationship + 3 years | DPDP Act compliance |
| Payment Data | As per RBI guidelines (7 years) | Legal Obligation |
| Audit Logs | 1 year | IT Act 2000 |
Automatic Deletion
Data is automatically purged from our systems after the retention period expires. No manual action is required. If you wish to delete your data before the retention period, visit our Data Deletion Request page.